Privacy Policy

Last updated on November 1, 2022 and effective as of November 1, 2022

This “Privacy Policy” describes how Innophos (Taicang) Food Ingredients Manufacturing Co., Ltd. and its affiliates (collectively “Innophos”, “we,” “our” or “us”) may collect, store, use, process, transfer, provide, disclose and delete (collectively “processing”) personal information from or about you when you visit this website ( ( )) .

Innophos values your privacy, and is providing this Privacy Policy to explain what information we collect, how that information may be processed when you interact with Innophos online at this website and the methods in which you can exercise your rights in such information. Before using our website, please read and fully understand the following Privacy Policy, especially the terms in bold font. If you do not want us to collect or process your information as set out in this Privacy Policy, please do not use our websites or provide us with your information. By providing your information to Innophos or continue to browse on our website, you agree to the terms and conditions of this Privacy Policy.

Information collected through ( is maintained by Innophos (Taicang) Food Ingredients Manufacturing Co., Ltd., No. 7-1, Fengyang Road, Shuangfeng Town, Taicang City, Jiangsu Province, China. Innophos can be reached through the contact information provided at the end of this Privacy Policy.

This Privacy Policy will help you understand the following.

  1. How We Collect Your Personal Information
  2. How We Use and Retain Your Personal Information
  3. How We Use Cookies
  4. How We Share Your Personal Information
  5. How Your Personal Information is Transferred Globally
  6. How We Protect Your Personal Information
  7. How We Protect the Personal Information of minors
  8. External Links
  9. Third Party Sites
  10. Your Rights
  11. Updates to the Privacy Policy
  12. Contacting Innophos

1. How We Collect Your Personal Information

In order to provide you with products and/or services and for other purposes under this Privacy Policy, when you interact with Innophos online, Innophos collects “Personal Information” about you, by which we mean information that identifies you as an individual or relates to you as an identifiable individual in the following scenarios.

Information you provide –
  • We collect the personal information that you knowingly provide by completing an online form, registering for information or services, applying for a job, or otherwise sending to us.
  • This includes information such as your name, your email or physical address, your telephone number, your company or organization, or other contact details, or other records or copies of your correspondence with us (including emails).
  • If you communicate with Innophos using the “Contact Us” feature, we collect the information such as your First (given) and Last (family) name, Company Name, Business Email Address, Telephone Number, country/region that you provide when you complete the “Contact Us” form.
  • If you create an account with Innophos through the Innophos website, we collect the information such as your First (given) and Last (family) name, Company Name, Business Email Address, Telephone Number, country/region that you provide when you complete the “Create an Account” form.

Supplemental Information –

  • In some cases, Innophos may also collect information about you from other sources and combine the information that you provide us online with other information that we have due to your relationship with Innophos.
  • For example, if you are an Innophos customer or supplier, we may use the information you have provided us both only and through our broader business relationships to improve your online experience.

Information Sent to Us by Your Web Browser –

  • Like many websites, Innophos collects information that is sent to us automatically by your web browser.
  • This information typically includes your Internet Protocol (IP) address, the identity of your internet service provider, the name and version of your operating system and browser, the date and time of your visit, the page that linked you to Innophos, and the pages you visited.
  • If you do not consent to provide such information with us, you may change the settings of your operating system and browser.

We collect Personal Information in order to provide requested services and products to you. If you do not provide the information requested, we may not be able to provide the services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the services, you represent that you have the authority and consent from such people to do so and to permit us to use the information in accordance with this Privacy Policy.

We may combine Personal Information that we collect about you on this website with Personal Information you provide to Innophos through other sources, such as product registrations, inquiries, or marketing events. We will use the combined Personal Information in accordance with this Privacy Policy for as long as it is combined.

2. How We Use and Retain Your Personal Information

Subject to applicable local law, Innophos may use your Personal Information for the following purposes:

  • to provide products, information, and services that you request;
  • to provide you with effective customer service or technical support;
  • to improve the content, functionality, performance, and usability of our website;
  • to assess trends in your use of the website or purchases of products or services;
  • for security, credit, or fraud prevention purposes.

We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, to protect your vital interests, for public security and interests, and/or because we have a legitimate interest to do so.

We will retain your Personal Information for the duration necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.


3. How We Use Cookies

1) Cookies

To make this site work properly, we may place small data files called cookies on your device. Many websites do this, too. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

We use first party and third party cookies and other technologies to, among other things, better serve you with more tailored information, and to facilitate your ongoing access to and use of the site. We also use cookies to collect statistics related to the number of visitors to our websites and request for files, the types of browsers used, and other aggregate data. The types of cookies that are used on our website are found below. For Third Party cookies, Innophos does not define, aide in, or determine what the vendor deems as non-personally identifiable information, nor define consent or manage any consent mechanisms.

2) First Party Cookies

Category Type Duration Purpose Examples
Technical Browsing / Session Session These are used only for the purpose of ensuring that the site functions properly and to improve services offered, as well as allow easier browsing based on a set of criteria selected by the visitor. They are removed in 4 to 6 hours or when the browser is closed.
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Technical Functional Persistent These are used when a user clicks the accept button on the Cookie notification (e.g., cookie consent banner, “remember me” features). The expiry period for these cookies is from 1 minute up to 1 year. cookieconsent_status


3) Third Party Cookies

Category Type Duration Purpose Privacy Policy & Opt Out
Analytical Google Analytics Persistent (1 minute to 2 years) They are used to anonymously monitor visitor behavior on the site for statistical survey purposes, as well as to allow Innophos to optimize the site performance and offer a better browsing experience. For more information, click on
To opt-out, click on
Analytical Siteocre Persistent (10 years) Used to distinguish users and identify repeat visits. For more information, click on
To opt out, click on


4) Refusing Cookies on this Site

Most browsers are initially set to accept cookies. You can prevent the storage of cookies, if you wish, generally by changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer enabling you to decide whether to accept or reject the cookie. To manage your use of cookies there are various resources available to you, for example, the “Help” section on your browser may assist you. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash cookies, by managing your browser’s “add-on settings” or visiting the website of its manufacturer.


4. How We Share Your Personal Information

We may disclose Personal Information in the following circumstances:

  • With your permission.
  • Within Innophos for the purposes described in this Privacy Policy.
  • As we believe necessary or appropriate to comply with the law, a court order, or a subpoena.
  • We may also disclose Personal Information to respond to requests from public and government authorities.
  • To prevent or investigate a possible crime, such as fraud or identity theft.To enforce or apply our online terms of use or other agreements concluded with you; or to protect Innophos rights, privacy, safety or property of you or others.


5. How Your Personal Information is Transferred Globally

In principle, the Personal Information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.

We will take steps so that your Personal Information is protected in compliance with applicable data protection law and this Privacy Policy. As necessary and subject to applicable local laws, we have implemented appropriate safeguards, including contractual obligations and approved data transfer mechanisms as required by law, such as the China Standard Contractual Clauses where applicable, with our affiliates with whom we share Personal Information. By using our Services or visiting our website, you consent to these processes, unless such consent is not permitted by or not valid pursuant to applicable law. If you have questions about these practices, please contact


6. How We Protect Your Personal Information

We take commercially reasonable precautions to protect the confidentiality, integrity and security of your Personal Information. Innophos uses reasonable organizational, technical, and administrative measures to protect Personal Information under Innophos control. Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. As a result, while we strive to protect Personal Information, Innophos cannot ensure or guarantee the security of any information you transmit to our website.
We urge users to be careful with personal information while using the Internet, as Innophos cannot guarantee the security of any information you disclose online and you do so at your own risk. This Privacy Policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond Innophos’ control, and is not to be applied in any manner contrary to applicable law or governmental regulation.

You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing one of our websites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our website using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on the site.


7. How We Protect the Personal Information of minors

Innophos is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities. Innophos does not target the website to children under the age of fourteen (14) or knowingly collect Personal Information from children for the purpose of selling products or services. Innophos does participate in select educational programs such as STEM awareness in support of schools and communities. Visitors must be 18 years of age or older to submit registration or survey information. Parents or legal guardians may register to obtain information or participate in a survey on behalf of their children. For the collection of Personal Information of the children with consent of parents and guardians, we will only use or publicly disclose this information when permitted by law, with the express consent of the guardian, or as necessary to protect the children.

If you believe a child under the age of fourteen (14) has sent personal contact information to Innophos, please contact us immediately at the address listed below and we will use reasonable efforts to promptly remove that information from our databases.


8. External Links

Some of our websites may contain links to other websites on the internet that are not under the control of or maintained by Innophos. Such links do not constitute an endorsement by Innophos of those websites, the content displayed, or the persons or entities associated with them. By visiting a linked website from an Innophos website, you acknowledge that Innophos is providing these links to you only as a convenience and you agree that Innophos is not responsible for the content of such websites. External sites are governed by their own terms and policies and are not governed by Innophos’ Privacy Policy, Terms of Use, or other terms and policies.


9. Third Party Sites

This Privacy Policy does not address, and Innophos is not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site to which this website contains a link. The inclusion of a link on this website does not imply endorsement or the linked site by Innophos. Innophos is not responsible for the information collection, use, disclosure, or security policies or practices of any app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with this website.


10. Updates to the Privacy Policy

We reserve the right to modify this Privacy Policy and related business practices at any time by posting updated text on this site and updated effective date at the bottom of this page. As we add new features and functionality to our websites or Innophos policies or applicable laws evolve, we may need to update or revise this Privacy Policy. We reserve the right to do so, at any time and without prior notice, by posting a revised version on this website. These changes will be effective as of the date we post a revised version on our website. Your use of one of our websites following any such change constitutes your consent to the terms of the revised Privacy Policy. For this reason, it is important for you to review this Privacy Policy regularly.

11. Your Rights

Innophos respects your right to make choices about the ways we collect, use, and disclose your personal information. If you are a customer of Innophos products, we reserve the right to contact you with information regarding health and safety, applicable regulations, or stewardship of our products, or for the purpose of performing the contract with you.

You may have the right to: request (a) access the to your Personal Information we hold about you; (b) request we correct any inaccurate Personal Information we hold about you; (c) request we delete any Personal Information we hold about you; (d) restrict the processing of Personal Information we hold about you; (e) object to the processing of Personal Information we hold about you; and/or (f) receive any Personal Information we hold about you in a structured and commonly used machine-readable format or have such Personal Information transmitted to another company. You also have the right to lodge a complaint about how we process your personal data with the competent supervisory authority for data protection issues. To exercise any of your rights in connection with your personal data, please contact us at our email address

We will reply in a timely time and typically within 30 days upon proper receipt of the necessary information to respond from you. We will contact you and may ask you for additional information to verify your identity. In most cases, we will update information as requested. In some cases, however, we may limit or deny your request if permitted or required by law or if we are unable to verify your identity.

For your reasonable requests, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost as appropriate. For those that are unnecessarily repetitive, require excessive technical means (e.g., need to develop new systems or fundamentally change existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical (e.g., involve backing up information stored on tapes) requests, we may refuse them.


12. Contacting Innophos

We may update this Privacy Policy from time to time at our sole discretion. If you have any questions about this Privacy Policy, please contact us at our email address

Innophos (Taicang) Food Ingredients Manufacturing Co., Ltd.
No. 7-1, Fengyang Road, Shuangfeng Town, Taicang City, Jiangsu Province, China
+86 512 53202416

If you believe that someone affiliated with Innophos has used your information in a manner that is inconsistent with this Privacy Policy, or report potentially unethical business practices or other violations of our Code of Business Conduct, please contact us at the email or mailing address provided above.